Customer Service Information

logoIf you need more information you can read our Product Information Page or our FAQ’s. If you would like to talk to us please call 0800 668 669 or contact us to send an email.

30 Day Money Back Guarantee

If you are not satisfied with your purchase or if you change your mind for any reason, we will refund the purchase price of you Paloma Continuous Flow unit in full. To order your unit you can shop online now, or call us on free phone 0800 668 669.

Free Shipping

Our units can only be purchased within New Zealand.  Shipping is free to you.  We require delivery to a physical address. We are unable to deliver to a P.O Box address.

Site Security & Privacy

This site has been approved for secure online shopping. Continuous Hot Water uses secure servers and secure socket layer (SSL) data transfer for strong encryption of all customer information.

We do not read or store credit card details.  Entering a secure area on our site switches on a padlock (situated in the browser status bar). In your address bar, you see ‘s’ added to ‘http’ indicating encryption of data. This means personal data entered at our site cannot be intercepted and read by a third party.

Go ahead and read our Privacy Policy details.

Free Consultation
Happy Shoppers
“Great result at a realistic and competitive price. Very happy client and I”ll be back!!”
Tony - LEVIN
“From start to finish the entire process was highly professional and very quick. From diagnosis, quote through to completion took about 1 week (only an hour and a half to replace the thing!) and the price was exactly as quoted. Excellent service I would highly recommend!”
Ben Rowan - Auckland

What’s important to us?

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